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At SM Marts, we want you to shop with confidence. If you receive a damaged, defective, or wrong item, we’re here to help.
1. Eligibility for Returns
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You must contact us within 24 hours of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as you received it.
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We do not accept returns for change of mind or if the product has been used.
2. How to Request a Return
3. Refund Process
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If your return is approved, we will arrange a replacement or issue a refund.
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Refunds are processed through the same payment method or as store credit (for Cash on Delivery orders).
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Shipping fees are non-refundable unless the return is due to our error.
4. Non-Returnable Items
5. Contact Us
We aim to make every shopping experience with SM Marts satisfying and worry-free.
